Remote Hands: Expert support without leaving your office

When your team can’t be on-site, Flexential Remote Hands is. Whether it’s an urgent reboot, a routine inspection, or a hardware change, our ITIL-certified technicians provide reliable, hands-on support 24/7/365.

Remote Hands Service
PRODUCT OVERVIEW
A flexible extension of your team

Flexential Remote Hands offers scalable, on-demand support for both ad hoc needs and scheduled activities. Our skilled technicians act as your eyes, ears, and hands to perform basic physical tasks, provide real-time feedback, and keep your infrastructure operating smoothly.

  • Costly travel and delayed response times for on-site tasks
  • Limited staff capacity to support routine maintenance
  • Need for real-time, physical support outside business hours
  • Inconsistent handling of equipment changes and resets
Certified, always-on support
Get help from ITIL-certified professionals inside our data centers.
Faster incident resolution
Reduce downtime with responsive, priority-based task handling.
Reduced operational costs
Avoid travel time and onsite visits with remote execution.
Flexible service options
Choose a monthly subscription or use Remote Hands ad hoc as needed.
Explore how trends like AI are reshaping infrastructure and workforce demands.
PRODUCT FEATURES
Reliable on-site expertise to extend your IT team

Remote Hands empowers you to manage and maintain your colocated infrastructure with greater speed, consistency, and control—without ever leaving your desk.

  • Reboot or power cycle equipment
  • Re-run, move, or trace cables
  • Rack and stack servers
  • Escort vendors, rotate tapes, and perform visual inspections
Remote Hands Service Product

Powerful infrastructure available nationwide with zero setup fees

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FlexAnywhere®: Hybrid IT flexibility without compromise

Flexential's highly connected FlexAnywhere® platform delivers tailored infrastructure with automation, a pay-as-you-go-and-grow model, and scalability for your business needs.

Flexential Platform Graphic
48
average customer ROI
50
increased operational efficiency
90
reduced downtime

Accelerate your hybrid IT journey, reduce spend, and gain a trusted partner

Reach out with a question, business challenge, or infrastructure goal. We’ll provide a customized FlexAnywhere® solution blueprint.