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Privacy Notice

Updated September 16, 2020

This Privacy Notice describes how Flexential Corp. [1] (“Flexential,” “we”, “us” or “our”) handles personal information that we collect through our website and other digital properties that link this Privacy Notice (collectively, the “Site”), your participation in our events or activities, your receipt of our marketing communications, and your engagement with us on our social networks (collectively “Service”). This Privacy Notice applies to information you provide to us online and offline, such as when you visit our offices or facilities.

Our Site and the Service are designed for business and their representatives. We do not target consumers—individuals who seek to use products and services for their personal or household use. Accordingly, we treat all personal data we collect as pertaining to individuals in their business capacity and not their individual capacity.

When we process personal information in connection with providing services to our business customers and partners, including personal information obtained through our website such as for customer support or calls to our support phone numbers, our processing is governed by our customer or partner contracts and any other relevant privacy policies. This Privacy Notice does not apply in those circumstances.

Table of Contents
Personal Information We Collect
How we use your personal information
How we share your personal information
Your choices
Other sites and services
Security
International data transfer and Privacy Shield
Children
Changes to this Privacy Notice
How to contact us

Personal Information We Collect
Information you provide to us. Personal information you may provide to us through the Service or otherwise, includes:

  • Contact data, such as your first and last name, email address, billing and mailing addresses, phone number, professional title, and organizational affiliation.
  • Profile data, such as your username and password that you set to establish an online account with us, interests, preferences, information about your participation in our events, promotions, contests, or surveys, and any other information that you add to your account profile.
  • Communications that we exchange, including when you contact us with questions, feedback, or otherwise.
  • Research data that you provide when you participate in our surveys or research activities, such as your survey responses.
  • Payments and transactional data, such as the information needed to complete your orders and/or payments (such as for the Referral Program) on or through the Service (including name, credit card information, bank account number, billing information), and your purchase history.
  • Marketing data, such as your preferences for receiving communications about our products, services, activities, events, and publications, and details about how you engage with our communications.
  • Other information that we may collect which is not specifically listed here, which we will use as described in this Privacy Notice or as otherwise disclosed at the time of collection.

Third party sources. We may also obtain personal information from other sources,
including:

  • Data providers, such as information services and data licensors.
  • Business partners, such as participants in our Flexential Alliance Program, joint marketing partners and event co-sponsors.
  • Marketing partners, such as companies that have entered into joint marketing relationships or other joint ventures with us.

Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your activity over time on our sites and other sites and online services, such as:

  • Device data, such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, unique identifiers, the website you visited before browsing to our website, and general location information such as city, state or geographic area.
  • Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.

Cookies. Some of our automatic data collection is facilitated by cookies and similar technologies. For more information, see our Cookie Notice

Data about others. Users of the Service, including our business partners, may have the opportunity to refer contacts to us and share their contact information with us. Please do not refer someone to us or share their contact information with us unless you have their permission to do so.

How we use your personal information
We use your personal information for the following purposes or as otherwise described at the time we collect it:

Service delivery. We use your personal information to:

  • provide, operate and improve the Service and our business;
  • establish and maintain your user profile on the Service;
  • enable security features of the Service, such as by sending you security codes via email, and remembering devices from which you have previously logged in;
  • communicate with you about the Service, including by sending announcements, updates, security alerts, and support and administrative messages;
  • understand your needs and interests, and personalize your experience with the Service and our communications; and
  • provide support for the Service, respond to your requests, questions and feedback.

Research and development. We may use your personal information for research and development purposes, including to analyze and improve the Service and our business. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.

Marketing and advertising. We and our third-party advertising partners may collect and use your personal information for marketing and advertising purposes:

  • Direct marketing. We may send you Flexential-related or other direct marketing communications as permitted by law, including by email and mail. You may optout of our marketing communications as described in the Opt-out of marketing section below.

Interest-based advertising. We may contract with third-party advertising companies and social media companies to display ads on our Service and other sites. These companies may use cookies and similar technologies to collect information about you (including the device data, online activity data and/or geolocation data described above) over time across our Service and other sites and services or your interaction with our emails, and use that information to serve ads that they think will interest you. You can learn more about your choices for limiting interest-based advertising, in the Advertising Choices section below.

Compliance and protection. We may use your personal information to:

  • comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
  • protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
  • audit our internal processes for compliance with legal and contractual requirements and internal policies;
  • enforce the terms and conditions that govern the Service; and
  • prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

How we share your personal information
We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection:

Affiliates. Our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.
Service providers. Companies and individuals that provide services on our behalf or help us operate the Service or our business (such as information technology, hosting, customer relationship management and support, email delivery, marketing, website analytics, and event management).

Advertising partners. Third party advertising companies that collect information about your activity on the Site and other online services to help us advertise our services

Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.

Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.

Business transferees. Relevant participants in business transactions (or potential transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Flexential or our affiliates (including, in connection with a bankruptcy or similar proceedings).

Please keep in mind that whenever you voluntarily make your personal information available for viewing by third parties on our Service, that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorized third-party use of such information.

Your choices
You have the following choices with respect to your personal information.

Access or update your information. If you have registered for an account with us, you may review and update certain account information by logging into the account.

Opt-out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by customizing your preferences in the Preference Center. You may continue to
receive service-related and other non-marketing emails.

Cookies. Most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser’s settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Service and our Site may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org. We use Google Analytics to help us understand user activity on the Sites. You can learn more about Google Analytics cookies at https://developers.google.com/analytics/resources/concepts/gaConceptsCo… and about how Google protects your data at http://www.google.com/analytics/learn/privacy.html. You can prevent the use of Google Analytics relating to your use of our Sites by downloading and installing a browser plugin available at https://tools.google.com/dlpage/gaoptout?hl=en.

Advertising choices. You can limit use of your information for interest-based advertising by:

  • Browser settings. Blocking third party cookies in your browser settings.
  • Privacy browsers/plug-ins. By using privacy browsers or ad-blocking browser plug-ins that let you block tracking technologies.
  • Platform settings. Google offers opt-out features that let you opt-out of use of your information for interest-based advertising:
  • Ad industry tools. Opting out of interest-based ads from companies participating in the following industry opt-out programs: 
  • Mobile settings. Using your mobile device settings to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.

You will need to apply these opt-out settings on each device from which you wish to optout.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit
http://www.allaboutdnt.com.

Declining to provide information. We need to collect personal information to provide certain services. If you do not provide the information requested, we may not be able to provide those services.

Other sites and services
The Service may contain links to websites and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or other online services that are not associated with us. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions.

Security
We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.

International data transfer and Privacy Shield
We are headquartered in the United States and may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country. 

We comply with the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from the United Kingdom and Switzerland, respectively. Please visit our Privacy Shield Notice for more information on our Privacy Shield certification.

Children
The Service is not intended for use by children under 16 years of age. If we learn that we have collected personal information from a child under 16 without the consent of the child’s parent or guardian as required by law, we will delete it.

Changes to this Privacy Notice
We reserve the right to modify this Privacy Policy at any time. If we make changes to this Privacy Notice, we will notify you by updating the date of this Privacy Policy and posting it on the Service. If required by law we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email or another manner through the Service. Any modifications to this Privacy Notice will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your continued use of the Service after the effective date of any modified Privacy Notice indicates your acceptance of the modified Privacy Notice.

How to contact us
You can reach us in the following ways:
Email: privacy@flexential.com
Mail: Attn: Privacy & Security Officer, Flexential Corp., 8809 Lenox Pointe Drive, Suite G, Charlotte, NC 28273 

 

[1]“Flexential” also includes Flexential Colorado Corp., Flexential Kentucky LLC, Flexential Tampa 3.0 LLC, Flexential Tennessee LLC, Flexential Virginia Corp., Flexential South Florida Corp., Flexential Dataside LLC, Flexential Utah Corp., Flexential SingleEdge Corp., Flexential Technology Services Corp., Applied Trust Engineering, Inc. d/b/a Flexential Professional Services, and Flexential INetU Corp.