How Jefferson County Clerk’s Office delivers always-on public services with Flexential
The Jefferson County Clerk’s Office in Kentucky has been serving residents since the 1700s, keeping records, registering vehicles, and managing elections. Today, it processes 700,000 vehicle registrations a year and connects 13 locations with nearly 300 employees.
Modernizing these services required more than new applications. It demanded an infrastructure foundation capable of staying online around the clock.
Closing the reliability gap
As the office began digitizing millions of documents and moving services online, its existing infrastructure could not keep up. Interruptions made it difficult for citizens to access critical records.
“Our first digital presence was online lien records,” explained Griffin P. Torrance, Director of IT. “The title community loved the convenience of online access, but we needed more robust infrastructure to offer these services consistently. That’s where Flexential came in.”
Building a stronger foundation
After a formal review process, the Clerk’s Office selected Flexential colocation and interconnection services. The Louisville data center, located at the intersection of two power grids, offered the resilience they needed with a 100% uptime SLA on power and bandwidth.
Redundant systems, advanced fire suppression, and carrier-neutral connectivity added another layer of protection. Interconnection services provided fast, reliable access to statewide systems and cloud resources.
“The location and multi-layered failsafe architecture made Flexential the ideal choice. Since switching, our internet reliability jumped from around 70% to nearly 100%, and we rarely need support because everything works seamlessly.”
— Griffin P. Torrance, Jefferson County Clerk’s Office
Results residents can feel
Today, the Clerk’s Office runs 24/7 without interruptions. Millions of public records are consistently available online, vehicle registrations can be renewed digitally, and election systems remain connected and secure.
“Whenever we need support, Flexential responds immediately,” Torrance said. “It’s like not having to worry about cracks in your home’s foundation. With reliable infrastructure in place, I can focus on strategic initiatives instead of system concerns.”
More than uptime
The partnership has lasted more than 25 years, giving the office confidence to plan its digital future. By anticipating challenges and modernizing infrastructure, the Clerk’s Office continues to provide VIP (Value, Integrity, Performance) service while scaling for the needs of Kentucky’s largest county.
To see more in-depth how Jefferson County Clerk’s Office achieved seamless digital operations with Flexential colocation and interconnection, read the customer story.
