Skip to main content
Flexential
  • Search
  • Blog
  • Careers
  • Login
  • Contact
  • Get a Quote
  • Why Flexential
    • About Us
    • Leadership
    • Environmental, Social & Governance
    • Sustainability
  • Data Centers
    • West
      • Denver, CO
      • Las Vegas, NV
      • Phoenix, AZ
      • Portland, OR
      • Salt Lake City, UT
    • Central
      • Cincinnati, OH
      • Dallas, TX
      • Louisville, KY
      • Minneapolis, MN
      • Nashville, TN
    • Northeast
      • Allentown, PA
      • Philadelphia, PA
      • Richmond, VA
    • Southeast
      • Atlanta, GA
      • Charlotte, NC
      • Fort Lauderdale, FL
      • Jacksonville, FL
      • Raleigh, NC
      • Tampa, FL
    • Wholesale
      • Wholesale Data Centers
  • Solutions
    • Solution suites
      • Colocation

          Benefit from secure, highly efficient data center colocation service offering high-density power capabilities and geographic proximity for the utmost control of distributed architectures.

          Learn more about Colocation
          Colocation Products
        • Retail Colocation
        • Wholesale Colocation
        • Remote Hands
      • Connectivity

          Access hundreds of carriers, hyperscale cloud providers and hybrid IT networks to enable your interconnection needs for both wired and wireless.

          Learn more about Connectivity
          Connectivity Products
        • Flexential Interconnection Platform
        • Network Hub
        • Data Center Interconnect
        • Interconnection Mesh
        • IP Bandwidth
        • Cross-Connects
        • Cloud Fabric
      • Cloud

          Solve complex hybrid IT challenges and support long-term business growth by implementing private, public and hybrid cloud solutions.

          Learn more about Cloud
          Cloud Products
        • Hosted Private Cloud
        • Hosted Private Cloud - Advanced Access
        • Multi-tenant Cloud
        • Managed Public Cloud
        • Managed Cloud Containers
        • Desktop-as-a-Service (DaaS)
        • Disaster Recovery as a Service (DRaaS)
        • Cloud Fabric
      • Managed Services

          Outsource critical aspects of your infrastructure from applications to networks and security so your IT staff has time to focus on core business initiatives.

          Learn more about Managed Services
          Managed Services Products
        • Managed Infrastructure
        • Managed Security
        • Network Management
      • Disaster Recovery

          Protect your data, applications and infrastructure from disruptions using disaster recovery solutions as unique as your business requirements.

          Learn more about Disaster Recovery
          Disaster Recovery Products
        • Disaster Recovery as a Service (DRaaS)
        • Disaster Recovery Design & Planning
        • Backup-as-a-Service (Baas)
        • Storage
      • Professional Services

          Accelerate your IT journey with consultative, end-to-end engagements that solve your most complex transformation, security and compliance challenges.

          Learn more about Professional Services
          Professional Services Products
        • Architecture & Transformation
        • Optimized Clouds
        • DevOps
        • Cybersecurity
        • Compliance
        • Disaster Recovery
    • Business solutions
      • Increase Application Performance and Reliability
      • Agility and Ability to Scale
      • Improve Network Performance and Interconnection
      • View All
  • Partners
    • Channel Partners
    • Brokers & Advisors
    • Global Service Providers
    • Partner Portal Login
  • Resources
    • Additional Resources...
    • Articles
    • Blogs
    • Brochures
    • Solution Briefs
      • Calling the Right Play with your Data Center Strategy
      • Protecting the Crown Jewels of Your IT Infrastructure
      • Business Survival in the Age of Disasters
    • Customer Stories
    • Data Sheets
    • News
    • Thought Leadership
    • Webinars
    • Videos
  • Get Quote
Partner Portal
The Flexential Partner Portal is a one-stop shop for Flexential Partners (i.e., master agents, resellers, MSPs, sub-agents, etc.) to access resources specifically created for our partner community. Log in to the Partner Portal and:
  • Register leads
  • Download sales and marketing resources
  • Access online training
  • View on-demand webinars

Login

Customer Portal

Flexential Xperience Platform™ (FXP™) provides a seamless and unparalleled digital customer experience to monitor and manage your hybrid IT environment in real time. You can:

  • Visualize and manage the performance of all your environment and services within Flexential in real time
  • Purchase additional services on-demand
  • Request customer support 24/7/365

Login

customer story

Onyx CenterSource

Read Customer Story
Hosted Private Cloud - Advanced Access enables control over virtual environment to minimize expenses
Partnership allows internal IT team to focus on strategic initiatives
Recovery Cloud ensures availability and data integrity

Onyx CenterSource deploys a hybrid IT solution with dedicated vCenter access to
solve customer uptime and financial requirements

The History

Onyx CenterSource is a leading global provider of B2B payments and business intelligence solutions to the hospitality industry. The company strives to build longlasting relationships with its partners and is passionate about providing quality customer service, consultative insight and cost-effective solutions. With a legacy dating to 1992, the company facilitates in excess of $2.1 billion in payments annually, partnering with more than 150,000 hotel properties and 200,000 travel booking providers in 160 countries. In addition to its headquarters in Dallas, Onyx CenterSource has regional hubs in Seville, Spain; Tønsberg, Norway; and Manila, Philippines.

The Challenge

High-availability hybrid solution needed to connect disparate systems and maintain uptime

Onyx CenterSource delivers end-to-end, cloud-based payment services to its hospitality customers. The company’s three locations in the U.S., Norway and Spain led to disparities in technology architecture which led to connectivity and data-sharing challenges.

To address this issue and ease its management responsibilities, Onyx wanted to unify its systems under a single provider, while keeping each workload in its country of origin. Onyx also needed a hybrid solution that met the stringent service level agreement (SLA) requirements of its clients, while offering a more cost-effective environment for its other workloads. This solution also needed to provide the availability, security and resiliency to allow Onyx’s customers to have uninterrupted access to its applications.

The Solution

Multi-tenant and single-tenant environment with HPC – Advanced Access balance SLA requirements and costs

Flexential offered the comprehensive solution Onyx required to meet its diverse IT needs. Utilizing Flexential’s cloud nodes in its Allentown, PA and Amsterdam data centers, Flexential allowed Onyx to consolidate its operations under a single provider umbrella, while supporting both its U.S. and overseas activity.

Flexential also integrates single-tenant and multi-tenant cloud environments. While the bulk of its workloads reside in the more economical multi-tenant cloud, Onyx’s relational database vendors require a dedicated environment. To support its core systems, Onyx also deploys a single-tenant footprint in the Allentown facility.

These environments are connected by Flexential’s 100 Gbps network backbone to ensure data can be quickly and seamlessly shared between the locations to provide access to the tools and data customers need to effectively coordinate payments.

While the single-tenant cloud met Onyx’s database vendors’ requirements, like all hosted virtual environments, it lacked visibility and control. This awareness was particularly important to minimize spend as Onyx frequently needs to ramp up and down large workloads for sandbox and load testing without incurring significant additional costs. To ensure it was optimizing its environment and minimizing its costs, Onyx wanted to be able to closely monitor and manage this environment.

Out of this need, Flexential built its HPC - Advanced Access product. While Flexential ensures the solution is compliant and secure up to the hypervisor level and provides ongoing management of the shared hypervisor, Onyx has full administrative control over the vCenter server so it can manage its workloads as if it were running in its own on-premise data center.

“Flexential’s Hosted Private Cloud allows us to closely manage our dedicated virtual environment to meet our licensing and scalability requirements while being economical,” said Jeff Hansell, Director, Technology Infrastructure at Onyx CenterSource. “This solution provides Onyx with optimal return on investment, allowing us to remain within our budget while delivering on the value our clients and partners expect.”

To deliver 100% uptime, Onyx leverages the Flexential Recovery Cloud, a disaster recovery-as-a-service (DRaaS) solution that offers rapid, secure recovery of data, applications and systems. Powered by Zerto’s IT Resiliency Platform. Recovery Cloud replicates data in near real-time between the Allentown and Amsterdam clouds to ensure data integrity and availability. If an outage occurs, Onyx can failover from one cloud to another to achieve the recovery time objective (RTO) and recovery point objective (RPO) outlined in its customer contracts.

Flexential also provides a secure, compliant environment. The Allentown facility is HITRUST CSF and PCI DSS compliant, and Onyx utilizes dedicated firewalls and leverages Alert Logic, a managed detection and response (MDR) application, through Flexential to identify security threats and protect its environment. With a single set of firewalls and data center protections, Onyx also achieves a peace of mind that potential threats can be quickly identified, reported and mitigated.

The Results

Resilient environment and commitment to partnership combine to deliver costeffective services that keep hospitality professionals connected

For Onyx, the true measure of success is anchored in three critical elements: the availability of the environment, its cost effectiveness and the partnership with Flexential.

The resiliency inherent in the Recovery Cloud ensures Onyx’s customers can coordinate commissions and perform other critical business activities without interruption.

Flexential also offers predictable, dependable technology costs that allow Onyx to accurately budget, year after year with no spikes or unexpected expenses. Flexential’s HPC – Advanced Access adds to this cost-efficiency, offering the insight and control to identify and maintain compliance with its relational database licensing requirements.

By managing the cloud and data center environments, Flexential frees up Onyx’s resources to focus on strategic projects. Flexential also provides multiple layers of support to build and foster a strong partnership. With a dedicated account team and tiered technical support to address increasingly complex issues, Flexential supports Onyx’s needs, allowing the company to maintain a smaller internal IT team. “I do not see us as a vendor-client relationship. I really see it as a partnership,” said Hansell. “That is very unique for us. The Flexential relationship is the example that I point to for other vendors to try to model.”

Flexential’s responsiveness and proactive communication also enriches the partnership. The creation of HPC – Advanced Access is one example of this flexibility and responsiveness. Today, this solution has been rolled across Flexential’s customers. Onyx also appreciates Flexential’s proactiveness in bringing new solutions to the table to help strengthen its IT operations. Recently, Flexential recommended its unified cloud platform to bring together its services to help balance cost and security with low-latency deployments.

By utilizing Flexential to meet its myriad of IT requirements, Onyx was able to roll out managed services globally to pull together its data and gain confidence in the consistency in which its cloud instances are secured, managed and operated.

“Being able to globalize with a standardized, virtual solution was a big win for us,” said Hansell. “I do not worry as much about having my managed service done in multiple data centers. Flexential supports both facilities. It helps strengthen our capabilities and decrease our costs relative to other options in the market.”

Colocation
Cloud
Disaster Recovery as a Service (DRaaS)
Hosted Private Cloud - Advanced Access
Hybrid IT

The travel industry has very high service level expectations, so it is critical that our technology provides the payment and reconciliation services that our customers demand 24x7x365. With Flexential, we do not have material service disruptions. If an incident or outage occurs, Flexential either solves it themselves or works with the necessary vendor(s) to resolve the issue.

Jeff Hansell
Director, Technology Infrastructure - Onyx CenterSource
Flexential

Charlotte HQ

600 Forest Point Circle, Suite 100, Charlotte, NC 28273

Denver HQ

11900 East Cornell Avenue, Bldg. B, Floor 3
Aurora, CO 80014

  • Solutions
    • Colocation
    • Connectivity
    • Cloud
  • Solution Continued
    • Managed Services
    • Disaster Recovery
    • Professional Services
  • Why Flexential
    • About Us
    • Leadership
    • Press Releases
  • Login
    • Customer Portal
    • Partner Portal

© Flexential 2022

  • Privacy Notice
  • Acceptable Use
  • Terms of Use
  • Billing & Cancellation
  • Legal Info
  • Compliance
  • Twitter
  • Facebook
  • LinkedIn
  • YouTube