Keeping essential city services online with a smarter colocation strategy
When core city services—from public safety to digital permitting—depend on uptime, infrastructure reliability becomes a top priority. That’s why a growing city in the western U.S. partnered with Flexential to rethink its IT environment, eliminate outages, and lay the groundwork for future growth.
Modernizing essential systems with colocation
Reliable infrastructure for critical services
To improve availability and reduce the operational strain of managing aging on-premises hardware, the city turned to Flexential tailored colocation services. Shifting core infrastructure to a modern, secure facility eliminated frequent outages and allowed the city’s internal IT team to focus more time on strategic initiatives.
Fast implementation with no disruption to residents
Flexential was able to fast-track the implementation because much of the foundational infrastructure was already available, ensuring a smooth transition and continuous delivery of essential city services throughout the process.
Local proximity and 24/7 access
The city's IT team wanted a solution close to home. With a Flexential data center located within driving distance, staff can travel between sites quickly when needed. Flexential’s Remote Hands Service also gives the city access to technical experts 24/7, offering peace of mind during emergencies, after-hours maintenance, and ongoing operational needs.
Flexible, future-ready environment
Moving to a modern colocation facility gave the city improved network performance and the ability to scale for future needs. With an efficient design and redundant systems in place, the city now has a reliable foundation for evolving services, new workloads, and long-term digital planning.
“Flexential has demonstrated that we share a vested interest in building a long-term strategic partnership. With the roadmap we’re putting in place, we’re well positioned to scale efficiently in response to evolving demands.”
— Chief Information Officer, Western U.S. City
Flexential, powering what matters most
This city’s experience shows how colocation can do more than reduce outages; it can create space for innovation. If you’re looking to modernize infrastructure while supporting essential public services, we’re ready to help.
Read the full customer story to learn how Flexential supports public sector modernization efforts with proven infrastructure solutions.
