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Remote Hands Service
Flexential Remote Hands offers basic onsite assistance to Colocation Customers that require physical help for ad-hoc or scheduled requests. Flexential technicians will use their eyes, ears, and hands to report and provide feedback to the customer.
Remote Hands includes basic phone assistance, verbal confirmations, and basic physical assistance as provided by Flexential’s Service Support staff. Remote Hands is meant for Customer requests that do not take an extensive amount of time to complete. Typically, a Remote Hands request should take 60 minutes or less to complete.