Johnstone Supply Achieves Superior Online Customer Experience with Flexential

Johnstone Supply is a national HVAC distributor with more than 400 stores across the U.S. and Canada. Focused on increasing its e-commerce sales, the company turned to Flexential to deliver the robust, reliable IT environment to host its website and provide a first-class online experience to its customers.

Initially implemented as a colocation solution, Johnstone’s relationship with Flexential evolved to utilize Flexential’s cloud services. The Flexential Professional Services team assisted Johnstone throughout the migration process – from devising the migration and back-out plans to preparing the runbook and seamlessly executing the migration. After the successful website migration, Johnstone also engaged Flexential Professional Services to assess the security of its customer-facing website.

Flexential also helped Johnstone understand of the overall DevOps process and how the application and the infrastructure work together. “Partnering with Professional Services and having a team that understands DevOps and the process of building that entire process helps to get that done efficiently, quickly,“ explained Cindy Lesher, DevOps/systems administrator at Johnstone Supply. “[It] bridges the gap between technology and the business.”

Today, Johnstone has improved the flexibility, security and uptime of its website to provide its customers with a safe, convenient and efficient ordering experience.